Remote Support

TeamViewer

TeamViewer

Downloading & Installing (Windows 10)

This process should be similar to devices running OS X.

Installation of Teamviewer is not required, go here if you prefer to run Teamviewer once.

Downloading

First download Teamviewer from the official website using Chrome (DO NOT DOWNLOAD FROM OTHER SITES!): 

http://teamviewer.com/download

  1. Click Download TeamViewer

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  2.  Save the file onto your computer and launch it.
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    You can also press CTRL+J on your keyboard to launch a view of all your downloads (Chrome)


Installing Teamviewer

Once you launch the installer, you will be presented with multiple options. 

  1. Select the following options:
    Default Installation
    Personal / Non-commercial use

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  2.  If prompted, click Yes to allow administration access.
  3. Once installed, Teamviewer should be launched automatically. If not it will be located in your Start Menu.

    image-1585929383746.png

TeamViewer

Providing Remote Connectivity

Providing remote ID & password

In order to allow someone to remote assist you, you will need to provide your Unique ID and password. 

  1. Launch Teamviewer and provide the host with your ID and Password. DO NOT GIVE THIS TO ANYONE YOU DO NOT KNOW OR TRUST.

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  2. Once you provide the ID and password to the tech member, you will see a small window pop up at the bottom of your screen.

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TeamViewer

Quick Support (No install)

If you prefer to not install Teamviewer simply download and run either of the applications.

QuickSupport 14.7
Windows: https://download.teamviewer.com/download/version_14x/TeamViewerQS.exe
Mac: https://download.teamviewer.com/download/version_14x/TeamViewerQS.dmg

Chrome OS Remote Support

Chrome OS Remote Support

Chrome Remote Desktop

WARNING: YOU SHOULD ONLY SHARE YOUR SCREEN WITH TRUSTED COLLEAGUES. 

Extension Installation

To install Chrome Remote Desktop, please download it from the Chrome Webstore: https://chrome.google.com/webstore/detail/chrome-remote-desktop/inomeogfingihgjfjlpeplalcfajhgai/related


Installing from website

  1. Browse to https://remotedesktop.google.com/support/ on your Chromebook.
  2. Under Get Support, click the download icon.

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  3. A new window may pop up. Click "Add to Chrome"

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  4. Click Add Extension

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  5. Go back to the remote desktop site and click "Generate Code". Provide this code to your technical support representative
  6. Once the technical support team member connects to your machine, you will see a message that says:
    "Would you like to allow (email) to see and control your computer?" 

    WARNING: YOU SHOULD ONLY SHARE YOUR SCREEN WITH TRUSTED COLLEAGUES. 

    Click Share.